Refund policy

Cancellation, Return and Refund Policy — GADDA CO

This Cancellation, Return and Refund Policy applies to purchases made through www.gadda.co (“Website”). The Website is operated under the GADDA CO brand by Kharesiya Brands Private Limited. GADDA CO maintains its own brand identity and offers mattresses, mattress protectors, pillows, pillow protectors, bedsheets, home-furnishing products, stands, racks and related household products.

By placing an order, you agree to this Policy. Nothing in this Policy limits any right or remedy available to a consumer under applicable Indian law.

1. Order Cancellation

A cancellation request may be submitted through the Website, where the cancellation option is available, or by contacting customer care.

Cancellation may be requested at any stage. Where an order has already been packed, invoiced, dispatched or handed to the courier, cancellation may require shipment recall, refusal of delivery or return-to-origin processing. Such requests will be handled with customer-care assistance and remain subject to the operational status of the shipment.

Partial cancellation requests must be raised with customer care. If the affected item has already been dispatched, the request may be processed through the applicable return-to-origin or reverse-logistics procedure.

Where a prepaid order is successfully cancelled, the refundable amount will be processed in accordance with Section 7 below.

2. Eligible Return or Replacement Claims

You may raise a claim where a product received is:

• damaged in transit;
• defective;
• incorrect or materially different from the product ordered;
• incomplete, with an item, component, fitting or accessory missing;
• materially different in size, dimensions, quantity or specification from the confirmed order;
• supplied with damaged, tampered or unusable packaging where the packaging affects product condition; or
• otherwise eligible under the product page or applicable law.

For mattresses, pillows, mattress protectors, pillow protectors, bedsheets and similar bedding products, eligibility may depend on whether the product is unused, unwashed, unstained and retained in its original packaging. An opened product may still be considered where the claim concerns a verified defect, transit damage, contamination, tampering, incorrect product or material discrepancy from the confirmed order.

For stands, racks and other assembled or assembly-required products, a claim may be considered where parts are missing, components are damaged, the product cannot be assembled according to the supplied instructions, or the product is materially different from the confirmed specification.

A return, replacement or refund is not automatic merely because a request has been submitted. Each claim is subject to verification of the order, product, supporting evidence and applicable eligibility conditions.

3. Seven-Day Reporting Period

Claims relating to a damaged, missing, incomplete, incorrect or materially defective product must be raised within seven days from the date of delivery.

Requests submitted after this period may be considered only where required by law or approved by customer care on exceptional grounds. Escalation of an exceptional request does not guarantee approval.

4. Evidence Required

To review a claim, customer care may request:

• the order number and registered contact details;
• clear photographs or videos of the product and reported issue;
• photographs of the outer packaging, shipping label and invoice;
• photographs showing size, dimensions, stitching, fabric, foam, filling, fittings, components or assembly issue, where relevant;
• details of missing components, transit damage, defect or specification mismatch; and
• any other reasonable information required to verify the claim.

Customers should preserve the product, original packaging, labels, accessories, fittings, manuals, warranty documents and free items until the claim is resolved. Failure to provide reasonably requested evidence may prevent verification of the claim.

5. Product Condition and Exclusions

Unless the product was delivered damaged, defective, incorrect, incomplete, contaminated or tampered with, an item proposed for return must ordinarily be unused, unwashed, unaltered, unassembled where reasonably possible, and in its original condition with packaging, labels, accessories, fittings and accompanying materials intact.

For hygiene and safety reasons, used, slept-on, washed, stained, soiled or unsealed mattresses, pillows, mattress protectors, pillow protectors, bedsheets and similar bedding products are ordinarily not returnable for change of mind, comfort preference, firmness preference, incorrect size selection, colour preference or other personal preference, unless the relevant product page expressly states otherwise.

Minor variations in colour, texture, stitching, dimensions, firmness, filling distribution or appearance arising from screen settings, packaging compression, manufacturing tolerances or normal material variation do not by themselves establish a defect.

Products requiring assembly may not be eligible for return after assembly merely because of change of mind or incorrect space measurement. This does not prevent a claim for verified damage, missing parts, structural defect, incorrect supply or inability to assemble according to the provided instructions.

Customised, made-to-order or personalised products are not returnable except where damaged, defective or incorrectly supplied.

A return may be declined where the product has been damaged through misuse, improper installation or assembly, use on an unsuitable surface or frame, use beyond a stated load capacity, neglect, failure to follow instructions, normal wear and tear, unauthorised alteration or circumstances occurring after delivery.

6. Return Review and Collection

Approved returns may be collected through a designated logistics partner. Where reverse pickup is unavailable, customer care may provide an alternative procedure. A product must not be self-shipped without prior instructions.

Partial-return requests must be coordinated with customer care and may be processed through a return-to-origin or reverse-logistics workflow, depending on the shipment status.

Large, bulky, compressed or assembly-required products must be kept reasonably accessible and, where possible, repacked according to customer-care instructions before collection.

Returned products may be inspected before a replacement or refund is approved. Inspection may include verification of packaging, labels, dimensions, product condition, signs of use, stains, washing, assembly, missing parts, manufacturing defects and the nature of the reported issue.

7. Refunds

Where a refund is approved, it will ordinarily be initiated within seven business days after cancellation confirmation or completion of the applicable verification and inspection.

Refunds for prepaid orders will normally be made to the original payment method. For Cash on Delivery orders, customer care may request verified bank-account or UPI details for processing the refund.

The time taken for an approved refund to appear in the customer’s account may vary depending on the bank, payment gateway or payment method. Any non-refundable charge, if applicable, will be disclosed before the refund is processed and will remain subject to applicable law.

8. Replacement and Alternative Resolution

Depending on the nature of the verified claim and product availability, we may provide:

• replacement of the affected product;
• dispatch of a missing item, fitting or component;
• repair or corrective assistance, where appropriate and accepted by the customer;
• refund of the eligible amount; or
• another reasonable resolution agreed with the customer.

If a replacement is approved but the product is unavailable, a refund may be offered. A replacement product will remain subject to the same product-use instructions, warranties and policies as the original product.

9. Contact

Cancellation, return, replacement and refund requests may be submitted through the customer-support details displayed in the Contact Information or Contact Us section of the Website.

Please do not send a product to any address without first obtaining instructions from customer care.

 

Shipping Policy — GADDA CO

Last Updated: 21 July 2026

This Shipping Policy applies to orders placed through gadda.co (“Website”). The Website is operated under the GADDA CO brand by Kharesiya Brands Private Limited. GADDA CO maintains its own brand identity and offers mattresses, bedding, home-comfort and furnishing products.

By placing an order, you agree to the terms of this Shipping Policy.

1. Shipping Coverage

We deliver orders within India, subject to the serviceability of the delivery PIN code and the availability of suitable logistics services.

Certain remote locations, restricted areas or temporarily unserviceable PIN codes may not be eligible for delivery. Serviceability will ordinarily be checked during checkout or before dispatch.

2. Shipping Charges

Free shipping is available where the final payable order value is ₹999 or above, after applying discounts and before completion of payment.

For orders below ₹999, any applicable shipping charge will be displayed at checkout before the order is placed. Shipping charges may vary depending on the order value, delivery location, shipment weight or applicable logistics conditions.

3. Order Processing and Dispatch

Orders are ordinarily processed and dispatched within approximately two working days from successful order confirmation, subject to:

• product availability;
• payment confirmation;
• delivery PIN-code serviceability;
• completion of any required order verification; and
• normal warehouse and logistics operations.

Orders placed on Sundays, public holidays or during exceptional sale periods may require additional processing time.

Dispatch timelines are estimates and may be affected by stock verification, operational restrictions, payment issues, force majeure events or circumstances beyond our reasonable control.

4. Combined Shipment of Multiple Products

Where an order contains more than one product, the products will ordinarily be packed and dispatched together in a single shipment.

If any product in the order requires additional preparation or becomes temporarily unavailable, dispatch of the complete order may be delayed until all products are ready. Customer care may contact you where further clarification or an alternative resolution is required.

5. Delivery Timeline

Delivery time begins after the order has been dispatched. The estimated delivery date may depend on the destination, courier network, weather, public holidays, local restrictions and other operational factors.

Any delivery date communicated on the Website, through tracking or by customer support is an estimate and not a guaranteed delivery commitment, unless expressly stated otherwise in writing.

6. Shipment Tracking

Where tracking is available, shipment details may be communicated through email, SMS, WhatsApp, the Website or customer support.

Tracking information is generated by the courier or logistics provider and may take time to update after dispatch. Temporary gaps or delays in tracking updates do not necessarily mean that the shipment has stopped moving.

7. Delivery Address and Contact Details

You are responsible for providing a complete and accurate delivery address, PIN code and active contact number.

Requests to change an address or contact detail after order placement will be handled on a best-effort basis and may not be possible after the order has been packed or dispatched. Such requests should be raised with customer care as soon as possible.

We are not responsible for delays or failed delivery caused by incomplete, incorrect or inaccessible address information supplied by the customer.

8. Delivery Attempts and Return to Origin

The courier may contact the customer or make reasonable delivery attempts. If delivery cannot be completed because the customer is unavailable, refuses delivery, provides an incorrect address or cannot be contacted, the shipment may be returned to origin.

Re-dispatch of a returned shipment may require customer-care confirmation and may involve additional shipping charges, depending on the reason for the failed delivery and the applicable logistics cost.

Cancellation and refund treatment for returned-to-origin orders will be governed by the applicable Cancellation, Return and Refund Policy.

9. Delayed, Lost or Damaged Shipments

Courier delays, route disruptions, weather conditions, regulatory restrictions, strikes, natural events or other circumstances beyond our reasonable control may affect delivery.

Customers should contact customer care where:

• tracking has not updated for an unusual period;
• the shipment appears lost;
• the package is delivered in visibly damaged condition; or
• the order is marked delivered but has not been received.

Complaints relating to missing or damaged products must be raised within seven days from the date of delivery and may require photographs, videos, packaging details or other reasonable evidence.

10. Order Cancellation

Cancellation requests may be submitted through the Website, where available, or through customer care. Once an order has been dispatched, cancellation may require courier interception, refusal of delivery or return-to-origin processing.

Cancellation, refund and partial-cancellation matters are governed by the separate Cancellation, Return and Refund Policy.

11. Contact

Shipping, tracking, address-change and delivery-related queries may be submitted through the customer-support details displayed in the Contact Information or Contact Us section of the Website.